Below are a series of questions that are often overlooked. We suggest you ask these questions, when seeking comparative quotations. We would be happy to discuss any of these questions, please contact us or call us on 0845 0000 500.
- What costs are there beyond setup and equipment? Does the price include training, installation, maintenance, support?
- Is the system scalable? Are all required licences included? Do you pay for capacity ‘up front’ or do you only pay for functionality you use?
- Are all required phones, headsets, fax termination devices included?
- Who installs the equipment, how experienced are they, when will it take place, how long will it take and how is it managed?
- How will voice call quality be ensured?
- Are extra cards, licences or add-ons needed for the required functionality? Are extra devices needed for voicemail, call recording, etc.?
- Is all required hardware purpose built for IP telephony is the purchase on non-dedicated Windows servers and associated licences required for any of the requested functionality?
- Do both the IP PBX system /phones use the industry-standard protocol such as SIP or are you tied into proprietary handsets / protocols?
- Are your call tariffs clearly detailed?
- Can the system manage inbound and outbound faxes?
- Can MAC’s (moves, adds, changes, deletes) be simply and easily performed by in-house personnel?
- What is your contract termination policy? What penalties exist for early termination?
- How does the system handle remote / mobile personnel?
- How often are upgrades required? How much will they cost?
- How is service level agreed? What are the SLA details, particularly for fault response and fix? Are there any additional costs involved?
- What about failover? How it is catered for and is it automatic and seamless?
- Will the LAN in is current architecture support VoIP? Is there the option for your local and wide area networks to be analysed to ensure they are suitable for VoIP?
- Is it possible to expand the feature set at a later date? What will the cost be?
- Can reference sites and testimonials be produced?
- What is the strategy regarding VoIP security, both LAN and WAN?
