Hosted IP PBX phone solutions are revolutionizing how SMBs serve their customers, grow their business and support their employees.
A hosted IP PBX system delivers enterprise-level phone system functionality, currently in use by some of the largest organisations – but at a fraction of the price. Here at 500, we pride ourselves in ‘bringing the big to the small’ – our best of breed hosted IP service provides enterprise grade functionality and benefits to the smaller sized business. Our hosted system will allow a business to save money whilst improving customer service, customer responsiveness, business image, employee productivity and employee efficiencies.
So how does it work? 500 Hosted is a hosted telephony and application suite delivered over fixed data circuits such as a suitable internet connection. It bypasses the need for on-premises IP PBX ownership, saving on installation and maintenance costs. Instead, a business is able to make use of a top-end fully featured enterprise-grade phone system on a ‘per user per month’ basis with de minimus capital expenditure. Employees and departments can be set up within minutes and businesses can have different dialling codes for a single office regardless of geographic location. Furthermore existing numbers can be easily ported; as the business grows and relocates almost no reconfiguration is required (existing numbers being retained).
The functionality offered by such a top-end system is near limitless. Two functions in particular that small businesses are finding useful are ‘find me, follow me’ and ‘hunt groups’. The ‘find me, follow me’ functionality means that a call can be routed to two or more phones in succession. For example, if the call comes into your office and isn’t answered it can be re-routed to a mobile number; if that is not answered either then the call can be re-routed to an answer phone. Perhaps most useful of all, both your office phone and your mobile phone can be configured to ring simultaneously – a benefit that once tried is found to be indispensible.
Hunt groups work in a similar way but the re-routing of calls is dependent on the status of a user’s phone – available or busy – and groups of employees who are best able to handle the incoming call. For example, a call to the sales department is received but the primary sales department contact is busy on a call so specified secondary contact’s number(s) are called instead.
The benefit of this type of functionality is to ensure that no important business call is missed or lost in a voicemail system or auto attendant. With 500 Hosted, such functionality is easy to set up and configure via our dedicated web portal – and it is extremely cost effective.
500 Hosted can support small businesses with as few as five end-users to larger enterprises with thousand users in multiple locations. For further information simply call us on 0845 0000 500.
