Here at 500 we have experienced, trained and certified skills in-house to support your business. Furthermore, we incorporate the benefit of third tier support provided by our expert partners.

Issues are logged and tracked and support is service level agreed (SLA).

Support Service Levels

The table below lists our support service levels, typically for premises-based solutions:

		500 Extended Warranty	500 Next Business Day	500 Same Day (6-hour)	500 4-Hour On-Site Engineer	500 Fully Managed (Admin Helpdesk)	500 Fully Managed (User Helpdesk)
Software	Extended Software Subscriptions	Yes	Yes	Yes	Yes	Yes	Yes
	Off-site System Backup		Yes	Yes	Yes	Yes	Yes
	Event Monitoring				Yes	Yes	Yes
Hardware	Extended Hardware Subscriptions	Yes	Yes	Yes	Yes	Yes	Yes
	Next Business Day Courier Fix (via replacement)		Yes	Yes	Yes	Yes	Yes
	Same Day (6 Hour) Courier Fix (via replacement)			Yes	Yes	Yes	Yes
	4-Hour On-Site Engineer Response				Yes	Yes	Yes
	4-Hour On-Site Engineer Fix				Yes	Yes	Yes
Support	‘Go Live’ Support	Yes	Yes	Yes	Yes	Yes	Yes
	Help Desk support for System Hardware Failures	Yes	Yes	Yes	Yes	Yes	Yes
	Help Desk support for System Administrators				Yes	Yes	Yes
	Help Desk support for Users						Yes
Configuration	Users Moves, Adds, Changes & Deletes					Yes	Yes
	Hunt / ACD / Operator Group Configuration					Yes	Yes
	Auto Attendants Configuration					Yes	Yes
	Dial Plan Configuration					Yes	Yes
	Additional Configuration Services						Yes

If you have any questions or would like to find out more, then call us on 0845 0000 500, or alternatively fill in our Contact Form.