Here at 500 we have experienced, trained and certified skills in-house to support your business. Furthermore, we incorporate the benefit of third tier support provided by our expert partners.
Issues are logged and tracked and support is service level agreed (SLA).
Support Service Levels
The table below lists our support service levels, typically for premises-based solutions:
| 500 Extended Warranty |
500 Next Business Day |
500 Same Day (6-hour) |
500 4-Hour On-Site Engineer |
500 Fully Managed (Admin Helpdesk) |
500 Fully Managed (User Helpdesk) |
||
| Software | Extended Software Subscriptions | Yes | Yes | Yes | Yes | Yes | Yes |
| Off-site System Backup | Yes | Yes | Yes | Yes | Yes | ||
| Event Monitoring | Yes | Yes | Yes | ||||
| Hardware | Extended Hardware Subscriptions | Yes | Yes | Yes | Yes | Yes | Yes |
| Next Business Day Courier Fix (via replacement) | Yes | Yes | Yes | Yes | Yes | ||
| Same Day (6 Hour) Courier Fix (via replacement) | Yes | Yes | Yes | Yes | |||
| 4-Hour On-Site Engineer Response | Yes | Yes | Yes | ||||
| 4-Hour On-Site Engineer Fix | Yes | Yes | Yes | ||||
| Support | ‘Go Live’ Support | Yes | Yes | Yes | Yes | Yes | Yes |
| Help Desk support for System Hardware Failures | Yes | Yes | Yes | Yes | Yes | Yes | |
| Help Desk support for System Administrators | Yes | Yes | Yes | ||||
| Help Desk support for Users | Yes | ||||||
| Configuration | Users Moves, Adds, Changes & Deletes | Yes | Yes | ||||
| Hunt / ACD / Operator Group Configuration | Yes | Yes | |||||
| Auto Attendants Configuration | Yes | Yes | |||||
| Dial Plan Configuration | Yes | Yes | |||||
| Additional Configuration Services | Yes |
If you have any questions or would like to find out more, then call us on 0845 0000 500, or alternatively fill in our Contact Form.










