500 provide two award-winning Zultys products, as part of the 500 Premises offering. These are:
- MX30 Media Exchange
- MX250 Media Exchange
Below is a summarised list of key features and benefits of each:
| Key Features & Benefits | MX30 | MX250 |
|---|---|---|
 |
 |
|
| Maximum number of users (single unit) | 30 | 250 |
| Maximum number of users (grouped units) | n/a | 10,000 |
| Integrated voicemail | yes | yes |
| Open non-proprietary standards | yes | yes |
| Encrypted calls capability | yes | yes |
| QoS capability | yes | yes |
| Ability to use any open standard non-proprietary phones | yes | yes |
| Simple & intuitive user-interface | yes | yes |
| Moves, adds, changes effected in minutes | yes | yes |
| Individual rules-based call routing | yes | yes |
| Automated configuration of phones | yes | yes |
| Automated least cost call routing | yes | yes |
| Expandable in capacity & function (without purchasing additional hardware) | yes | yes |
| Multiple automated attendants | yes: 8 max. | yes: 64 max. |
| Multiple ACDs (Automatic Call Distribution) groups | yes: 8 max. | yes: 64 max. |
| Multiple hunt groups | yes: 8 max. | yes: 64 max. |
| Multiple operator groups | yes: 8 max. | yes: 64 max. |
| Paging groups | yes | yes |
| Call recording | yes | yes |
| Skills-based routing | yes | yes |
| Presence | yes | yes |
| Instant messaging (internal) | yes | yes |
| Instant messaging (external: compatibility with MSN, Yahoo Messenger, etc.) | yes | yes |
| Voice mail, instant messages, call recording archiving tool | yes | yes |
| Fax termination, origination and storage | yes | yes |
| Call detail reports | yes | yes |
| Call detail reports archiving / query tool | yes | yes |
| CTI with Outlook / Exchange (click to dial) | yes | yes |
| CTI with Outlook / Exchange (voicemail as email) | yes | yes |
| CTI incoming call screen pop-ups | yes | yes |
| CTI with external CRM applications | yes | yes |
| Automated outbound call failover | yes | yes |
| ‘N+1′ redundancy capability | no | yes |
