Dependent on your client needs 500 Hosted can offer a choice of client applications.
500 Hosted ‘Reception’
Reception extends the options offered to your telephony receptionist, beyond the core requirements of call handling, and addresses the more sophisticated business operator requirements.
Reception provides client operators with an enhanced tool to control the flow of inbound calls around the
business. Reception is extremely intuitive, allowing ‘point and click’ call control. Reception provides the operator with the correct information to prioritise call handling and give the appropriate response to the caller. At the same time, the operator can maintain visibility of the number and type of calls waiting and so ensure that their own clients are greeted in a professional manner, enhancing the image of the business.
Used in conjunction with a standard 500 Hosted telephone, Reception provides detailed information in a clear, simple format.
Any business can use Reception, though it is particularly useful for multi-sited businesses. It is also advantageous to certain business types, for example Bureau Answering.
500 Hosted ‘Unity’
Unity is a Windows client that combines call control, Instant Messaging, system directories and a busy
lamp field to enhance the user experience. In this way, Unity provides more information about incoming calls and makes it easier to transfer, place on hold or conference the caller. The User Status window also provides visual indication of whether colleagues are engaged or available to take a call. Advanced telephone features such as hotdesk login, call diverts and Follow Me services can also be configured through Unity.
Featuring an intuitive icon based interface, Unity provides ‘point and click’ call control within the familiar desktop environment. Unity improves workgroup collaboration by bringing users closer to each other and simplifying internal and external communication.
Unity is available in Lite and Pro variants.
VoiceMail to Email
Users can choose to have all their voicemail messages forwarded to their email inbox, or to have just an email notification that they have waiting voicemail. We will also provide the inbound CLI or name of the person and the time they left the message.
