Complexity & Jargon

You are not alone in thinking that the complexity of choice and the associated jargon around modern business phone systems is off-putting. It is also possible that because your current system isn’t “broke” you won’t want to do anything about upgrading it.

However have you ever thought that you might be losing out on the competitive edge modern phone systems can provide? Our advice is that there is no time like the present to start investigating how to make best use of modern systems.

Good example

Here’s an example: Two busy medium-sized companies take a call from one of their customers. The first answers as follows: Hello Mr Smith, how are you today? Denise on reception speaking. Are you calling about your claim? Well Mr Brown who is dealing with your case is in a meeting at the moment, can I get him to call you when he is free – his calendar says that will be free in about an hour. I’ve just sent him an instant message so he’s knows to call you urgently. Let’s look at the second: Hello Jones & Son, who’s calling? Oh hello Mr Smith how can I help you. . . . Okay so you want to discuss your claim with Mr Brown; hang on whilst I try to find him . . . No, sorry, let me try one of his colleagues . . . . No I’m sorry I cannot find him . . . Can I put you through to his voicemail . . . No sorry I don’t have a clue when he’ll be back . . . and so on.

Good news

It’s obvious that the customer service in the first call is vastly superior to that in the second and the good news is that the difference is easy to achieve. All you have to do is ask us as experts in integrated desktop and telephony systems how you can achieve it. We specialise in providing telephony solutions designed to help your competitiveness. Designed to ensure you don’t miss customer calls, that you handle them efficiently and you leave the caller happy that you have dealt with their call effectively.

How’s it done?

The key is to link the caller’s incoming phone identity to your internal business-critical databases: Exchange / Outlook as a minimum, certainly your CRM / accounts system and then to achieve real competitive edge your case / support management system. As the call comes in a simple pop up screen identifies the caller and displays as much information as you wish from either your contact lists or from your business databases. The above example links to a case management tool.

The resulting benefits are improved customer care, increased staff productivity and as a bonus you will reduce your telephony charges as a result of using a modern phone system.

About 500 Limited

500 Limited are specialist advisors and providers of business communication solutions. Our expertise is to be able to help you to select the right communication systems for your business so that you can increase your profitability and improve the way you present yourself to your customers.

Our portfolio includes:

Modern premises-based solutions

Cloud-based hosted solutions

Wireless networks

Contact us

For an initial assessment of how you can integrate your customer data with your phone system simply give us a call on 0845 0000 500 or fill up the contact us form.