‘We’re honored to be recognized by TMC for our innovative family of IP PBXs, SIP phones and Unified Communications products and the high quality service they provide every day to thousands of companies worldwide.’ said Steve Rothenberg, CEO of Zultys.

“Not only are our solutions cost effective, but our all-in-one design approach provides a highly energy efficient system that lets companies do more with one IP PBX than any other system on the market. Zultys’ distributed architecture also helps companies maintain 99.999% reliability, while being simple to install, manage and scale. We continue to innovate, adding new features such as MXmobile, a Unified Communications client for BlackBerry devices, video, and new conferencing options to provide the maximum value and ROI for any company’s telecom investment.”

Rich Tehrani, CEO of TMC stated ‘We are very pleased to present Zultys with a 2009 INTERNET TELEPHONY Excellence Award. Zultys has made an incredible contribution to IP Communications and has also delivered great solutions for its clients.’

If you have any questions or would like to find out more about 500 Premises and the Zultys product range, then call us on 0845 0000 500, or alternatively fill in our Contact Form.

Thank you for calling 500…
While one might assume that confronted with a computerised auto-attendant greeting would result in quick desertion of a potential client, businesses report that being able to quickly screen and route calls has led to an increase in customer satisfaction. The caller can be intelligently routed to the key individual or department they require, quickly.

Usually, your communications system is your potential client’s first impression of your business. The caller is likely to equate their experience of using your phone system as a measure of your business’ professionalism and well-handled calls can lead to greater business opportunities. The auto-attendant, acting like a ‘virtual switchboard operator’, identifies and greets callers, manages messages and faxes and routes calls to your present location, without the need of a human operator. For a smaller company, this could free up an individual for other important tasks.

Most VoIP PBX systems offer auto-attendant(s) as standard as do our systems.

Key features of an auto attendant include:

• Automated call answering with a personalised business greeting
• A customisable music on hold feature, will the caller waits
• Calls can be routed based on incoming caller-ids or requested extensions
• Calls can be forwarded to personal extensions, mobiles and home numbers

The 500 Premises offering…
Through our technology partner, Zultys, our IP PBX system can have up to 64 free auto attendants, servicing different applications or languages. Each can be set up individually.

A business may choose to publish 3 DDI numbers, for example, for Sales, for Marketing and for Support with each number having its own auto attendant routing calls to groups or individuals.

An alternate business may choose to offer a single DDI number, asking a caller to ‘Press 1 for Sales, 2 for Marketing and 3 for Support’. On pressing ‘1’ the caller could enter a second auto attendant, ‘Press 1 for Handsets, 2 for PBX equipment, 3 for Networking’ and so on. It does not matter if these departments are satellite offices, at different ends of the country or are making use of homeworkers. The impression is of a large corporate enterprise. This is great for the more modestly sized company using the same group of individuals to service several departments.

The schedules for each auto attendant can be set up individually. For example, Sales and Marketing calls might only be taken during normal office hours, routing to voicemail out of hours. However, it may be that Support calls would be routed to a mobile phone after hours. In combination with other functionality, a set of mobile numbers could be set in order of priority.

An auto-attendant can also be used to automatically retrieve information from other business applications or databases, such as call minutes remaining for a mobile phone provider.

Finally, the good news…
500 can differentiate itself from others by pricing, functionality and expertise. The cost of auto attendant is, by default, inclusive of the PBX license.

Auto attendant is not just good news for you, it’s good news for your clients too as they are much more likely to be routed to the right individual or department.

If you have any questions or would like to find out more about 500 Premises, then call us on 0845 0000 500, or alternatively fill in our Contact Form.

“Demand for UC mobility is on the rise, especially as mobile devices become more ubiquitous and companies across the spectrum grapple with the strict demands placed on them in the current business climate. The Zultys MXmobile client, initially available for BlackBerry devices, is a cost effective way for companies to go mobile, especially for SMB firms,” said Steve Morrison, VP product management and marketing for Zultys. “We take our motto ‘Collaboration in Action’ seriously, and we continue to innovate and add new features to our solution set. This product introduction makes users’ mobile device an equal benefactor of the increased productivity and reduced cost provided by Unified Communications.”

This new client delivers a complete UC experience to mobile workers ensuring they stay fully connected to all other employees, including office, home and other mobile workers. It also provides critical productivity-enhancing benefits like:

• Presence (to see the current state of employees, be they on a call, at lunch on in a meeting)
• Displayed voice mail
• Internal extension dialing
• Corporate directory access
• Call alerts
• Access to call handling rules

MXmobile can also intelligently route calls, providing Least Cost Routing for mobile handsets, which can significantly cuts costs. For example, the customary implementation of this new feature will mean that the office PBX initiates the mobile call not the mobile handset, therefore saving in outgoing mobile phone charges.

This ‘anytime, anywhere connectivity’ philosophy will make it faster and easier for a mobile worker to stay in contact with colleagues and customers, boosting productivity, cutting costs and increasing competitiveness.

MXmobile for Blackberry devices will be available in the fourth quarter of 2009. MXmobile for iPhone devices is expected to be available in the first quarter of 2010.

The full article, Zultys Announces MXmobile™ Unified Communications Client for Mobile Phones (.pdf) is available for download.

If you have any questions or would like to find out more about MXmobile, then call us on 0845 0000 500, or alternatively fill in our Contact Form.

Most modern VoIP telephone systems offer a plethora of advanced features which in turn have direct business benefits. Over the coming weeks we will peel back the layers on such advanced features and demonstrate how useful they can be.

What is ‘Find Me, Follow Me’…?
‘Find Me, Follow Me’ is more than a sophisticated call forwarding function, it is an intelligent service that ensures you are in contact when you need to be, no matter where you are, no matter what phones you have access to. Our 500 Premises product from Zultys implements sophisticated ‘Find Me, Follow Me’ rules via the personal unified communications client, ‘MXIE’. Each phone system user can use MXIE – at company site or remotely – to manage communications in a quick and simple manner. Rising above similar products, MXIE is extremely intuitive and is independent of computer operating system.

Flexibility…
The ‘Find Me, Follow Me’ functionality provides additional flexibility to an existing set of very advanced call handling rules already available within MXIE. It allows you to receive calls at up to sixteen different contact points – no other phone system is capable of doing this – through a set of a pre-defined numbers including internal, external numbers such as home and mobile numbers. The rules allow these numbers to be rung simultaneously or sequentially; if the latter then the order in which they are rung can also be determined, as can how long they ring for.

Our intelligent systems call the appropriate contact numbers to find you when an incoming call is received. Callers may be optionally advised that the system is trying to find you – or may be totally unaware that over the course of, say, five rings, several different phones have been called. Calls may be connected immediately upon answer or alternatively you may explicitly accept or reject the offered call if you wish, again, unbeknown to your caller.

An example: it takes just a minute to set up a rule to try your desk phone for three rings, then your mobile, then try a colleague or hunt group, then to your switchboard operator or voicemail. Alternatively, you way wish your home office phone to ring at the same time as your work office phone or you may wish your mobile phone to ring as soon as you are away from your desk for more than five minutes but only during working hours and when you’re not on holiday. The rules are simple or as granular as you wish.

Power…
‘Find Me, Follow Me’ rules also allow you to direct calls based on a time schedule or presence status. For example, any incoming call during a lunch break – determined by time or by a status – could be directed to a mobile number or a hunt group. The ‘Find Me, Follow Me’ functionality is extremely flexible, it can be set up by event – for example on ‘no answer’ or ‘any incoming call’ – or by certain conditions such as ‘time of the day’ or ‘holidays’ or ‘call from…’ a particular client or a combination of all of these.

Another example to illustrate: if a user is in a business meeting off site, they may have set up their call handling rules so that their calls will be directed to their colleagues in the marketing team. However, the user knows that they are due an important call from the Director / CEO and so has specifically set up the rule (or amended an existing rule) so that this call will be routed through to their mobile number. This type of functionality is also often used to recognise overdue accounts. The benefits of such functionality are clear.

“I’m sorry, I can’t take your call right now”…
‘Find Me, Follow Me’ is not just good news for you, it’s good news for your clients too as they are much more likely to be able to find you and so much less likely to end up leaving a voicemail or worse, simply hanging up or calling elsewhere.

Below is a screen shot of MXIE showing how easy it is to set up a sophisticated ‘Find Me, Follow Me’ call handling rule.

You truly will wonder how you coped without it – and so will your profit margins.

If you have any questions or would like to find out more about 500 Premises, then call us on 0845 0000 500, or alternatively fill in our Contact Form.

Steve Rothenberg, CEO of Zultys Inc. acknowledged the commitment 500 has made in expanding the presence of Zultys solutions in the market and for bringing the benefits of Open Standards SIP-based Unified Communications to businesses.  He went on to say:

“On behalf of Zultys, please accept this token of recognition to 500 Limited for having earned Premier Reseller status.  Not only have you shown commitment in working to expand your business base, but you have proven your expertise in Zultys Unified Communications solutions and IP PBX and SIP phone products, and have demonstrated your ability to implement effective Zultys solutions for your customers.”

500 is committed to providing ‘best of breed’ premises-based IP PBX systems.  We believe that Zultys is currently the best open standards SIP PBX solutions provider available, having a proven track record and a committment to on-going product development such as ‘find me, follow me’, integrated web conferencing and later this year telepresence (video conferencing), ensuring the ongoing benefits of VoIP - and all at price point typically 25%-45% less than other offerings.

If you have any queries or questions then please call us on 0845 0000 500.

“Hertfordshire law firm SA Law has deployed a Zultys MX250 IP PBX unified comms/VoiP system.  The system includes support for telephony, voicemail, fax viewing, call recording, instant messaging, Microsoft Exchange, plus Outlook contacts and email.  The system implementation, including swapping out a legacy PBX and upgrading a BT ISDN service, was carried out over a weekend, so as to minimise disruption within the firm.  The project was handled for SA Law by two companies new to the Insider.  They were 500 Ltd (0845 0000 500) and Zultys’ UK distributor Siracom.”

If you would like any further information then please contact us on 0845 0000 500.

“Zultys has been recognized for their exceptional work in advancing IMS and NGN services and technologies, and we honor Zultys with an NGN Leadership Award. With the significant growth in next generation network technologies, receiving this award distinguishes them as a leader in the
industry,” stated Rich Tehrani, president of TMC.

“Zultys is delighted to be the recipient of this prestigious award” said Steve Rothenberg, “We embraced open SIP standards at the inception of the company, which has allowed us to create innovative, energy efficient
SIP IP PBX solutions that pack a lot of features and functionality into a single server. This allows us to provide a lot of performance, with fewer servers, making our solution the most ‘green’ small and medium business Unified Communication and networking solution available”

The Law Society Gazette recently published a piece on ‘Why aren’t your computers talking with your phone system?’.

Peter Goodman, a partner at SA Law in Hertfordshire, met with Rupert White, from The Law Society Gazette, to discuss how they were using computer-telephony integration, including VoIP, within the company.

“SA Law brought in a local IT/telephony company called 500 to tear out the ageing (and cranky, he told me) phones and exchange and wire everything up together.”

“The savings that could be made sound dramatic, and the capabilities that have become available to the firm since tying these areas together make a lot of sense. The phones are a lot cheaper, they can start recording calls easily, all voice work can be tied into case management, and their teleconferencing sounds vastly improved.”

Peter commented on the article written by Rupert, highlighting the flexibility of VoIP and Unified Communications.  “We’re well pleased.” he quotes.  He concludes, saying companies should consider a “supplier whose products are compatible with the open standards”.

The full article is available at ‘Why aren’t your computers talking with your phone system?’, Thursday 09 April 2009 by Rupert White.

Zultys, the premier developer and manufacturer of pure SIP-based Unified Communication solutions for businesses and enterprises, today announced that the company has been recognized with the 2008 Product of the Year Award from Unified Communications magazine (Technology Marketing Corporation–TMC®) for innovations to its family of advanced IP PBX products (such as the MX250 and MX30) and Unified Communications solutions.

“It’s very gratifying to be recognized by Unified Communications magazine with the 2008 Product of the Year Award for the difference we’re making in the global Unified Communication Marketplace,” said Steve Rothenberg, CEO of Zultys. “We’ve seen a warm reception by the market to the innovations we’ve made to our all-in-one IP PBX products, and the new features and capabilities we’ve been introducing that make it easier than ever to deploy and maintain organization-wide UC services that really impact a company’s bottom line. We’re continuing the momentum with our upcoming Release 5.0 with features such as “Find Me, Follow Me,” and MXconnect™ -the ability to make any phone, anywhere, your personal business phone, and much more.”

“Zultys has proven they are committed to quality and excellence while addressing real needs in the marketplace. Unified Communications is pleased to grant a 2008 Product of the Year Award to their MX250 IP PBX and the innovations in their Release 4.0 series of enhancements,” said Rich Tehrani, TMC President and Editor-in-Chief of Unified Communications magazine. “We’re pleased to honor their hard work and accomplishments, and look forward to more innovative solutions from Zultys in the future.”

A full list of Product of the Year winners will be published in the March/April, 2009 issue of Unified Communications magazine, www.uc-mag.com.

500 has had a very busy and enjoyable two days at the Unified Communications Expo at Olympia on 11th-12th March. Our thanks are extended to all of the many visitors we met with over the two days.

500 used the UC Expo as a platform to demonstrate the industry’s first fully integrated IP telephony web collaboration solution, MXMeeting™.

MXMeeting™, developed by Zultys Inc., combines desktop web interaction, instant messaging, virtual meeting rooms, online presentations, training, demo’s and remote support and control into one easy to use, scalable, integrated service.

MXMeeting™ builds on Zultys’ premier and long-established IP-PBX portfolio. Maturing since 2001 - and already supporting integrated call handling, voice mail, gateways, presence server and instant messaging server for up to 10,000 users - MXIE, Zultys’ unified communications client software, is fully integrated with MXMeeting™ which supports PC, Mac and Linux client platforms.

With the draw of the MXMeeting™ visitors were also interested in finding out more about 500 Premises, our premises-based IP PBX product from Zultys - and also 500 Hosted, our hosted IP telephony solution.

A big thank you for all those of you who visited our stand. We are currently following up all the contacts.