The primary purpose of our quality policy is to achieve sustained, profitable growth by providing services and solutions that consistently satisfy the needs and expectations of our clients.

This level of quality is achieved through the adoption of a system of processes that reflect the excellent service we are committed to providing to existing and potential clients and by demonstrating this to independent auditing authorities.

Achievement of this policy involves all our staff, each of whom is individually responsible for the quality of their work. In turn this will result in a continually improving working environment for all.

The aims of the Quality Management System (QMS) are:

• To maintain an effective system that complies with International Standard ISO9001
• To achieve and maintain a level of quality which enhances our reputation with our clients
• To endeavour, at all times, to maximize client satisfaction with the products and services provided by us

The ongoing business objectives, which underpin our policy, are:

• Complaints – to maintain a client satisfaction rate of zero complaints per year
• Surveys – to ensure 95% positive feedback over course of year
• Retention – to ensure no more than 5% loss of clients in course of year
• Referrals – to ensure 5% of clients / partner companies refer us to others