Our background

Providers from traditional telephony background understand little about IP telephony and provide vested interest ‘hybrid’ systems. Providers from communications / networking background have little knowledge of end user business needs and can tend to offer single-solution stand-alone packages that stem from technical attributes as opposed to business-focussed needs.

Both types of provider often fail to understand the ‘mission critical’ nature of VoIP, focussing on their ‘box’ and tending to ignore the bigger picture, therefore never truly providing quality of service, reliability, control, increased functionality and associated benefits – all factors required in order to offer a truly business grade service.

500 are from neither background and ‘bridge the gap’. We’ve researched the market extensively and we offer only ‘the best of breed’. Our key resources are fully trained, certified and educated to degree level. Our deployment is project managed by in-house PRINCE2™ certified personnel and we are members of the Federation of Communication Services (FCS), the UK Trade Association for the communications services industry.

PRINCE2™ is a registered trademark of the Office of Government Commerce (OGC)

Our Vision

To be recognised in the UK as the provider of choice for ‘Best of Breed’ VoIP products, services and unified communications solutions within the SME market. We aim to make life more efficient, simple and productive and to win new clients and maintain client loyalty. We will achieve this by communicating how to take maximum advantage of the benefits, cost savings and efficiency improvements of VoIP-based technology.

Mission Statement

Our mission is to devote ourselves to helping clients reduce overheads and improve workflow efficiencies by taking maximum advantage of the benefits of Voice over Internet Protocol (VoIP) technology. The way businesses communicate has changed and we believe this offers clients new possibilities that will provide them with a competitive edge. We want to help all of our clients underpin their business processes through the use emerging technologies that is both tailored to their needs and easy to use.

Our ambition is to build a unique portfolio of ‘Best of Breed’ products and services for the SME market. For example: our proactive monitoring system detects issues that can impact on voice quality before they occur. This allows us to be positioned to surpass our recognised competitors in the delivery of unified communications solutions and will allow us to provide business-grade quality and an end-to-end service that is competitively priced.

We plan to build on our already excellent company reputation by maintaining our high standards; we aspire to be a new type of business that cares as much about diversity, community and responsibility as it does about profits. We are passionate in our belief that it is only by achieving client satisfaction we will in turn retain and generate business.